مؤسسة بارتنرز تريد
Telesales Team Leader.
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Job Description
Lead, coach, and motivate a team of customer service, telesales, or call center agents to achieve performance targets.Monitor team performance and ensure KPIs, SLAs, and quality standards are met.Conduct regular coaching sessions and provide constructive feedback to team members.Analyze performance reports and identify areas for improvement.Handle escalated customer issues and ensure timely resolution.Coordinate with Quality, Training, Workforce Management, and Operations teams to improve overall performance.Monitor attendance, adherence, and productivity of team members.Prepare and present performance reports to management.Support new hires during onboarding and training periods.Drive employee engagement and maintain a positive work environment.
Bachelor’s degree in any relevant field.Minimum 1–2 years of experience as a Team Leader in the telecommunications or call center industry.Strong leadership, coaching, and people management skills.Excellent communication and interpersonal skills.Experience managing KPIs, SLAs, productivity, and quality metrics.Strong analytical and problem-solving abilities.Proficiency in Microsoft Office, especially Excel.Excellent command of English (written and spoken).Ability to work under pressure and in a fast-paced environment.
Requirements & Qualifications
Bachelor’s degree in any relevant field.Minimum 1–2 years of experience as a Team Leader in the telecommunications or call center industry.Strong leadership, coaching, and people management skills.Excellent communication and interpersonal skills.Experience managing KPIs, SLAs, productivity, and quality metrics.Strong analytical and problem-solving abilities.Proficiency in Microsoft Office, especially Excel.Excellent command of English (written and spoken).Ability to work under pressure and in a fast-paced environment.
EGjobank Analysis
Quick Role Summary
Opportunity as "Telesales Team Leader." at Etisalat Egypt (e&) located in المعادي on a Full-Time basis, suited for Fresh Graduate candidates, within Customer Service. Key details from listing: Lead, coach, and motivate a team of customer service, telesales, or call center agents to achieve performance targets.Monitor team performance and ensure KPIs,…
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Application Tips
- Tailor your CV headline to match "Telesales Team Leader." and feature measurable achievements in the top third of your resume.
- Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in المعادي or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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