Application Help Desk Specialist (ERP Support)

Receive, analyze, and resolve application-related user issues.Provide functional support for ERP system users.Escalate complex issues to vendors or internal technical teams.Document incidents, solutions, and procedures.Test system changes and updates before and after deployment.Coordinate with all other departments to effectively resolve all operational and technical issues.

EducationBachelor’s degree in Computer Science, Information Systems, Business Information Systems, or a related field.Practical experience is considered more important than academic background.ExperiencePrevious experience working with ERP systems (SAP, Oracle, Odoo, Microsoft Dynamics, or similar).Experience in Application Support / Help Desk roles.Good understanding of:User managementRoles and permissionsBasic business processes (HR, Finance, Inventory, Sales)Language SkillsVery good to excellent English speaking and writing skills (mandatory).Ability to communicate with vendors and external support teams.Technical SkillsExperience with ticketing and issue-tracking systems.Strong troubleshooting skills for application-related issues.Basic knowledge of:SQL (simple queries are a plus)Windows OS and basic networking (preferred)Soft SkillsStrong communication and interpersonal skills.Ability to work under pressure and manage multiple requests.Good documentation skills.Team player with the ability to work within policies and procedures.