Benefits Specialist

Job Purpose

Administer and coordinate employee benefits programs – including private medical/life insurance, and other statutory or client-specific benefits – across a portfolio of client organizations, ensuring accuracy, compliance, and a positive employee experience.

Key Responsibilities

Benefits Administration

• Administer employee benefits programs (medical, life insurance, and other perks) across multiple client accounts
• Process enrollments, changes, and terminations of coverage for employees, dependents, and new hires
• Maintain accurate benefits records and ensure data consistency between HR systems, insurers, and clients
• Coordinate the annual renewal and open enrollment process for client medical and life insurance plans

Insurance Provider & Vendor Coordination

• Serve as the main point of contact with medical/life insurance providers and other benefits vendors
• Process and follow up on medical insurance claims, reimbursements, and card issuance for client employees
• Resolve escalated claims issues and coverage discrepancies with insurance providers
• Support benchmarking and cost analysis when evaluating or renewing vendor contracts

Client & Employee Support

• Respond to client and employee inquiries regarding benefits eligibility, coverage, and claims
• Prepare clear benefits communication materials and guides for client employees
• Conduct benefits orientation sessions for new hires across client accounts as needed
• Partner with HR Business Partners to address client-specific benefits needs

Reporting & Compliance

• Prepare monthly and ad hoc benefits reports, utilization summaries, and cost reports for clients
• Reconcile insurance invoices and premium statements against enrollment records
• Support internal and client audits with accurate benefits documentation
• Maintain confidentiality of employee medical and personal data at all times