Collection Agent

Alfa Labs is seeking a proactive Collection Agent to manage the collection of outstanding receivables from clients and insurance companies, ensuring cash flow targets are met while maintaining strong client relationships.

Key Responsibilities- Follow up on overdue accounts via phone, email, and in-person visits.- Negotiate payment plans and settlements with clients as needed.- Maintain accurate and up-to-date collection records.- Prepare regular aging reports and escalate high-risk accounts to management.- Coordinate with the AR and Claims teams on disputed or unresolved balances.- Ensure collection activities comply with company policy and relevant regulations.- Build and maintain positive relationships with clients to support timely payments.

Requirements- Bachelor's degree in Accounting, Finance, Business, or related field.- 3–5 years of experience in collections, preferably in healthcare/diagnostics.- Strong negotiation and interpersonal skills.- Persistent, target-driven, and well organized.- Proficiency in MS Excel and accounting/ERP systems.- Good command of written and spoken communication.