Collection Officer

Job Summary:We are looking for a detail-oriented and results-driven Collection Officer to manage customer outstanding balances, follow up on overdue payments, and support healthy cash flow.

The ideal candidate will be responsible for contacting customers, reconciling accounts, resolving billing issues, and preparing collection reports while maintaining professional relationships with clients.Job Responsibilities:Follow up with customers regarding due and overdue payments by phone, email, and other communication channelsMonitor customer accounts and aging reports on a daily basisEnsure timely collection of outstanding invoices and reduce overdue balancesReconcile customer statements and investigate payment discrepanciesCoordinate with the sales and finance teams to resolve billing and collection issuesPrepare regular reports on collections status, overdue balances, and recovery progressMaintain accurate records of all customer communication and collection activitiesEscalate problematic accounts when needed and recommend proper actionSupport month-end closing activities related to receivables and collectionsEnsure compliance with company policies and approved collection procedures

Job Requirements:Bachelor’s degree in commerce, Accounting, Business Administration, or a related field2–6 years of experience in collections, accounts receivable, or a similar finance roleGood knowledge of collection processes and account reconciliationGood command of Microsoft ExcelStrong communication and negotiation skillsStrong attention to detail and problem-solving abilityAbility to work under pressure and meet collection targetsVery Good command of English is a must