Community Manager

Manage and moderate social media platforms, forums, and online communitiesCreate, schedule, and publish engaging contentRespond to comments, messages, and customer inquiries in a timely mannerMonitor conversations and provide insights/feedback to internal teamsBuild relationships with followers, influencers, and brand advocatesOrganize online and offline community events or campaignsTrack and analyze community metrics (engagement, growth, sentiment)Handle customer complaints professionally and escalate when neededStay updated on social media trends and tools

Education & ExperienceBachelor’s degree in Marketing, Communications, Business, or related field1–3+ years of experience in community management, social mediaSkillsStrong written and verbal communication skillsExcellent interpersonal and relationship-building abilitiesCreativity in content creation and storytellingProblem-solving and conflict resolution skillsFamiliarity with social media platforms (Facebook, Instagram, LinkedIn, TikTok, etc.)Basic knowledge of analytics tools (e.g., Google Analytics, social media insights)Ability to multitask and manage time effectively