Credit & Collections Supervisor

The Credit & Collections Supervisor is responsible for overseeing the company’s collections operations, managing accounts receivable processes, supervising the matching team, and ensuring timely collection of outstanding receivables.The role focuses on reducing DSO, improving cash flow, and maintaining strong customer relationships while leading and developing a high-performing team.

Supervise and manage the collections and matching team (minimum 10 team members).Monitor and control customer accounts and ensure timely collection of outstanding balances.Prepare and analyze DSO reports and implement action plans to reduce aging days.Review and monitor Aging Reports and follow up on overdue accounts.Conduct customer credit analysis and evaluate credit limits.Develop and implement effective collection strategies and procedures.Establish and monitor daily routes/plans for matching accountants.Ensure proper reconciliation of customer accounts.Coordinate with Sales and other departments to resolve billing disputes.Maintain accurate records of all collection activities in ERP (Odoo).Prepare periodic performance reports for management.Ensure compliance with company credit policies and procedures.