Customer Experience & Engagement Analyst

Collect and analyze customer experience data across various touchpoints.Design and maintain automated reports using Microsoft Power BI & CRM and other business intelligence toolsDesign and maintain interactive dashboards using Microsoft Power BI, Advanced Excel and other business intelligence tools.Contribute data-driven insights to optimize customer journey mapping.Identify trends and patterns in customer experience and engagement touchpoints to uncover root causes & development areas across the customer journey.Drive continuous improvements across various touchpoints and end-to-end customer journey.Define projects scopes, track progress, and ensure timely delivery of cross-functional CX initiatives.Collaborate with cross-functional teams and external parties to implement improvements based on analysis and feedback.Familiarity with modern data environments or CRM data structures (e.g., Odoo, SQL, or data platforms) is highly desirable.Understanding of project management methodologiesUnderstanding for the customer experience metrics and consumer behavior concepts

Education preferred: BA Degree of any related field Min Years of experience: 3 Max Years of experience: 5 Training / Certificate preferred: Data Analysis, project management experience“Preferred to be worked before in marketing research company” Soft Skills / Other abilities:Analytical skills, Critical Thinking, Problem-Solving skills, Research skills, Communication & Project Management Skills.Familiarity with modern data environments or CRM data structures (e.g., Odoo, SQL, or data platforms) is highly desirable.Understanding of project management methodologiesUnderstanding for the customer experience metrics and consumer behavior concepts