Customer Service Administrator

Job SummaryWe are seeking a proactive, customer-focused, and results-driven Social Media Moderator with experience in customer engagement and lead generation.

The successful candidate will be responsible for managing the Company's social media platforms, responding to customer inquiries in a professional and timely manner, and converting online interactions into qualified business opportunities.

The ideal candidate should possess excellent communication skills, a strong customer service mindset, and the ability to professionally represent the Company's brand across digital channels.

Key ResponsibilitiesSocial Media ManagementManage and monitor all Company social media platforms, including Facebook, Instagram, LinkedIn, and other relevant channels.Respond promptly, professionally, and effectively to customer messages, comments, and inquiries.Follow up on social media-generated leads and identify potential business opportunities.Maintain a positive brand image and ensure a high level of customer satisfaction.Escalate complaints and complex customer issues to the relevant departments when required.Customer Service & CoordinationBuild and maintain strong relationships with customers through regular communication and follow-up.Coordinate with internal departments to ensure efficient service delivery and customer satisfaction.Provide regular feedback regarding customer requirements, market trends, and recurring inquiries to support business development initiatives.

Qualifications & RequirementsProven experience in Social Media Moderation, Customer Service, Tele-Sales, Call Center Operations, or Sales.Excellent verbal and written communication skills.Strong customer service orientation and interpersonal skills.Ability to manage multiple social media platforms simultaneously and work in a fast-paced environment.Results-oriented mindset with a focus on lead generation and customer engagement.Good command of English, both written and spoken.Familiarity with CRM systems and social media management tools is an added advantage.Preferred CompetenciesStrong negotiation and relationship-building skills.Effective problem-solving and conflict-resolution capabilities.Excellent organizational and time-management skills.Positive attitude, initiative, and ability to work collaboratively within a team environment.