Customer Support Advisor

Alma Development is looking for a professional, customer-focused, and well-organized Female Customer Support Advisor to join our team.

The ideal candidate will be responsible for supporting customers, handling their inquiries and requests, and ensuring a smooth and professional customer experience throughout their journey with Alma Development.

Key Responsibilities:

• Handle customer inquiries, requests, and complaints through phone calls, messages, emails, and face-to-face communication.
• Provide customers with accurate information regarding their units, payments, procedures, and related services.
• Follow up on customer requests and complaints until they are properly resolved.
• Coordinate with relevant internal departments to ensure timely and effective resolution of customer issues.
• Maintain accurate and up-to-date records of customer interactions, requests, complaints, and follow-ups.
• Build and maintain professional relationships with customers while ensuring a high level of customer satisfaction.
• Handle customer concerns professionally and escalate complex cases when required.
• Follow up with customers regarding required documents, payments, appointments, and procedures.
• Support handover and after-sales activities when required.
• Prepare regular updates and reports on customer requests, complaints, and pending cases.
• Ensure compliance with Alma Development’s customer service standards, policies, and procedures.