Debt Collector

We are looking for Recovery Agents (Collectors) for a fully remote position with fluent Arabic and English.

Candidates must have at least 6 months of experience in phone-based debt collection, strong negotiation skills, and the ability to close payments.

Stable internet and a properly equipped remote workspace are required.

Russian is a plus.

5.

Work Format (mandatory)Remote work (fully remote position)

Candidate Requirements (Collectors / Recovery Agents)Candidate must have:Stable internet connectionProperly equipped workspace (quiet environment, headset, PC/laptop)Previous remote work experience is an advantage

1.

LanguagesFluency in Arabic (mandatory) — native or near-native levelFluency in English (mandatory) — at least Upper-Intermediate (B2+), confident in negotiationsRussian — an advantage

2.

Professional ExperienceExperience in debt collection / collections / recovery — minimum 6 monthsPriority:outbound / phone collectionswork with delinquency (DPD 1–180+)fintech / MFO / banking / rental

3.

Key SkillsNegotiation skills with focus on closing paymentsHandling objections (disputes, refusals, fraud claims)Ability to control the conversation and bring the client back to paymentExperience with CRM / dialer / WhatsApp / email communicationUnderstanding of key metrics: PTP, conversion, collection amount

4.

Personal ProfileStress resilienceProactive approach (focused on results)DisciplineKPI-driven mindset

6.

Technical RequirementsExperience in a call center environmentConfident PC and CRM skillsAbility to work in multiple systems simultaneously

7.

Additional AdvantagesExperience in MENA / UAE / Qatar marketsExperience with dispute casesInternational work experienceShort Version for Agency