Dispatcher

Company: aDispatcherLocation: 6 October City – Work from OfficeWorking Hours: 8:00 AM – 1:00 amEmployment Type: Full-TimeShift: 8h Application without voice note will not be considered About aDispatcheraDispatcher is a professional dispatch and operations support company serving limousine and chauffeur businesses in the United States.

We provide trained dispatchers, reservation handling, and customer support that help transportation companies operate smoothly, efficiently, and at scale.

Job DescriptionWe are hiring a Dispatcher to work on-site at our 6 October office , Motamayez district to support daily dispatch operations for US-based limousine clients.

The Dispatcher will manage reservations, coordinate trips, communicate with chauffeurs and clients, and ensure accurate, timely service in accordance with company procedures and SLAs.

Key ResponsibilitiesCreate, update, and manage reservations accuratelyCoordinate trips and chauffeur assignmentsMonitor active trips and handle schedule changesCommunicate professionally with clients via phone and emailSend confirmations, updates, and cancellationsMaintain accurate system records and trip notesFollow dispatch SOPs and response-time SLAsEscalate urgent or complex issues when required What We Offer Clear salary growth planStructured training and continuous supportProfessional office environmentLong-term career growth opportunities Salary Progression (EGP)15,000 EGP – First 3 months17,000 EGP – Second 3 months20,000 EGP – After 9 months25,000 EGP – After 1 year Salary increases are performance-based and subject to meeting operational and quality KPIs.

We are looking for enthusiastic and customer-focused individuals to join our team as Limo Dispatch Agents.

If you have a passion for customer service and enjoy working in a fast-paced environment, we encourage you to apply!Experience: 1 years of experience in customer service, dispatch, or a related field.Skills: Proven expertise in Call Center Operations, Customer Service, Customer Support, and Customer Relations.Communication: Excellent verbal and written communication skills.Problem-Solving: Ability to resolve customer issues quickly and effectively.Technical Skills: Familiarity with CRM software and dispatch systems.Location: Must be able to work on-site in motamayez district 6th of octoberEnglish level B2+