Executive Help Desk Specialist

Role Overview:The Executive Help Desk Specialist serves as the primary point of contact for all executive-level IT support, delivering high-touch, white-glove service to senior leadership.

This role requires a proactive, detail-oriented professional who can anticipate needs, ensure seamless technology experiences, and maintain the highest standards of discretion and professionalism.

Key Responsibilities:

1.

Executive IT SupportAct as the single point of contact for all executive IT needs, providing immediate, high-priority support for hardware, software, and connectivity issues.Build and maintain trusted relationships with executives and their administrative teams to understand individual preferences, workflows, and technology requirements.Deliver on-site support across executive offices, residences, and off-site locations, ensuring systems are fully operational ahead of use.Handle all interactions with utmost discretion, confidentiality, and professionalism.

2.

Proactive Maintenance & System OptimizationPerform regular device health checks, updates, and patching across all executive devices (laptops, desktops, mobile devices).Manage the end-to-end lifecycle of executive technology assets, including deployment, refresh cycles, and secure data migration.Conduct pre-meeting and pre-travel readiness checks to ensure flawless functionality of conferencing tools, presentations, and remote access systems.

3.

Meeting & Event Technology Support Ensure seamless execution of executive-led meetings, board presentations, and external events by proactively managing and testing all Audio/Visual (AV) and conference room technologies.

Provide on-site technical support during critical meetings, town halls, and high-profile events to resolve issues in real time.

4.

Device & Application Management Support and maintain a wide range of executive technologies, including Windows and macOS systems, iPhones, iPads, and other mobile devices.

Ensure data synchronization, security, and compliance using enterprise tools such as Microsoft OneDrive.

Deliver end-user training and executive tech coaching on new tools, applications, and secure IT practices to enhance digital proficiency.

Qualifications & Requirements:Minimum 5+ years of progressive IT support experience within a corporate environment.

At least 2+ years of direct, hands-on experience supporting C-suite executives, VPs, board members, or VIP users in a large organization (mandatory requirement).Technical Skills: Expert-level proficiency in Windows and macOS operating systems.

Strong expertise in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive).

Proven experience supporting iOS devices (iPhones, iPads).

Solid understanding of networking fundamentals (Wi-Fi, VPN, LAN/WAN) and IT security best practices (MFA, endpoint protection).