International Shipping Operations Lead | UAE

Role OverviewWe are seeking a highly organized and experienced International Shipping Operations Lead to oversee and optimize multi-country operational activities.

The successful candidate will be responsible for leading a geographically distributed team, ensuring operational excellence, financial control, and seamless client coordination—particularly across the Dubai/UAE market.

Key ResponsibilitiesProvide direct leadership and operational oversight to a team of approximately 5 international operators across multiple locations.Manage and control end-to-end operational workflows, ensuring adherence to company standards, timelines, and compliance requirements.Oversee PDA handling, funds management, and financial reconciliation, ensuring accuracy and accountability.Supervise all aspects of cargo operations, including coordination, handling, tracking, escalation, and resolution of operational issues.Ensure timely and accurate issuance and management of cargo documentation in line with regulatory and internal requirements.Serve as a primary point of contact for key clients and stakeholders, including in-person meetings when required, particularly in Dubai/UAE.Monitor team performance, define KPIs, conduct regular follow-ups, and drive continuous improvement initiatives.Collaborate cross-functionally with internal departments to enhance service quality and operational efficiency.Identify operational risks and implement corrective and preventive actions.

Minimum of 3 years of relevant experience as a Local Agent or HUB Agent in an operational or logistics environment.Proven experience in team leadership, preferably managing remote or multi-country teams.Strong operational expertise in PDA handling, funds management, cargo operations, and cargo documentation issuance.Fluent English is required (spoken and written); additional languages are considered an asset.Willingness and availability to travel and meet clients when required, particularly in Dubai/UAE.Strong analytical, organizational, and decision-making skills.Ability to perform effectively in a fast-paced, international, and deadline-driven environment.