IT Help Desk Specialist

Provide first-level technical support for hardware, software, and network issuesRespond to user inquiries via phone, email, or ticketing systemInstall, configure, and maintain computers, printers, and other IT equipmentTroubleshoot system and network problems, diagnosing and solving faultsEscalate unresolved issues to higher-level support teamsMaintain records of issues and solutions in the help desk systemSupport users with Microsoft Office, email, and operating systemsEnsure security and privacy of networks and systemsAssist in onboarding new employees (setup accounts, devices, access)

Bachelor’s degree in Information Technology, Computer Science, or related field2–5 years of experience in IT support or help deskStrong knowledge of Windows OS and basic networkingFamiliarity with Active Directory and ticketing systemsGood problem-solving and communication skillsAbility to work under pressure and handle multiple tasks