IT Specialist

Manage user accounts, permissions, and access controls within IT systems.Set up new user accounts, email configurations, and devices for team members.Install and update software applications, ensuring compatibility and data security.Monitor network traffic to identify and resolve connectivity issues.Configure servers, printers, and peripheral devices for company use.Perform routine maintenance and manage resources to optimise speed and reduce costs while maintaining efficiency.Coordinate with vendors for system purchases, warranties, or external support services.Respond to technical support tickets from employees or departments facing technical difficulties.Conduct training and guidance sessions on tools, IT security practices, and system usage.Analyse data from system logs to improve performance and identify risks.Document IT processes, configurations, and troubleshooting guides for reference.Stay updated with emerging technologies and trends to recommend improvements.

BA Bachelor’s degree in Information Technology, Computer Science, or a related field.3-5 years of demonstrable experience as an IT specialist or in technical support, system analysis, network administration, or a related role.Proficiency in operating systems (Windows, Linux, macOS) and network technologies.Knowledge of network administration protocols, firewalls, and IT security best practices.Strong troubleshooting and problem-solving skills for hardware and software issues.Familiarity with cloud computing platforms (AWS, Microsoft Azure, Google Cloud).Understanding of cybersecurity principles and data protection practices.Excellent interpersonal and communication skills to interact with technical and non-technical stakeholders and assist users with varying technical proficiency.Ability to work independently or as part of a team to manage IT projects.Attention to detail and organizational skills to handle multiple tasks efficiently.Familiarity with IT help desk systems and ticketing tools.