Junior Technical Support Specialist

System Implementation & DeploymentAssist senior specialists in installing, configuring, and deploying software solutions based on client-specific business requirements.Prepare, clean, and map legacy client data using Excel and database tools for system migration.Execute User Acceptance Testing (UAT) and smoke testing prior to system go-live to verify functional requirements.Conduct interactive training sessions and product demonstrations for client end-users.

Technical Support & TroubleshootingServe as the first point of contact for technical issues, product inquiries, and service requests logged by clients via phone, email, or ticketing system.Diagnose, troubleshoot, and resolve application issues, data anomalies, and configuration errors using basic SQL queries and error log analysis.Escalate complex software bugs or custom feature requests to the engineering/development team with detailed technical reproduction steps.Monitor support ticket resolution timelines to adhere to defined Service Level Agreements (SLAs).

Education & ExperienceEducation: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Management Information Systems (MIS), or a related technical discipline.Experience: 0 to 3 years of experience in IT support, application support, software implementation, or technical customer service. (Fresh graduates with relevant project/internship experience are encouraged to apply).Technical SkillsDatabase Basics: Fundamental knowledge of Relational Databases (SQL Server, MySQL, or Oracle).Ticketing Systems: Familiarity with helpdesk or issue tracking tools.Data Handling: Proficiency in Microsoft Excel (VLOOKUP, data filtering, functions) for data validation and formatting.

Soft SkillsStrong verbal and written communication skills with the ability to explain technical concepts to non-technical users.Analytical mindset with strong problem-solving and diagnostic skills.High patience, empathy, and customer-centric attitude.Good English Communication skills are required.