Operations Manager

Field Operations Manager (HVAC)

Job Scope & Purpose Leading the Aftermarket operation in WR area, managing several service managersMaximize revenue and profitability by focusing and driving operational excellence and execution within either field operations or installation.Drive scope growth of existing customer baseIn Service, manages either a team of Client Service Manager or directly steers a team of Team Leaders.Serve as an active member of the area/branch leadership team.Under general direction, lead, develop and coach the operational team to deliver the business plan (revenue, executed margin & trade working capital).Sustain high levels of customer satisfaction and workforce morale to support sustainable growth.Assists in preparation of annual forecasting & operating plans.Assist in the review and interpretation of contract terms and conditions and ensure that contractual obligations are completed and customer satisfaction is achieved.Drive operational review meetings, reviewing bids and estimates for accuracy.Deliver to planned revenue and gross margin commitments.Continuously works to improve margins and optimize asset management including cost control, collections, and payables.Analyze and audit the effectiveness of the business operations and make changes to improve performance.Drive development and implementation of operational discipline (tools, processes).Accountable for final capacity planning / effective utilization of manpower and overall resources.Drive continuous improvement and implementation of best practices.Resolve promptly all operational issues impacting customer satisfaction.Ensure that existing customer portfolios are achieving proper profit levels and customer satisfaction as well as scope growth.Ensures compliance with legal requirements and ensures that the business is conducted with the highest ethical standards.Recruit, hire, and retain operational staff.Prepare and deliver clear performance expectations, performance reviews and development plans for direct reports.Ensures a consistent level of coachingEnsure individual & team goals and objectives are aligned and from a priority include EBIT, cash flow, backlog growth, SGA, productivity improvements, succession planning.Coach teams on the management of existing customer portfolio, operational risks, conflict resolution and establish recovery plansEnsure compliance with the EHS Program for employees and subcontractors.In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.

Position Requirements Degree in engineering through experienceOperational management experience in the industry or grown from within the organizationGood financial understandingExperience in managing front line delivery teams in project or service environmentGood to solid experience in managing operational risks and optimizing executed gross marginAnalytical and process orientedDrives results and business development with existing accounts

Ensure the following deliverables: Conduct a thorough market mapping of HVAC field operations leaders in Egypt.Identify and shortlist qualified candidates with proven experience in field operations and service management.

Ensure the following deliverables: Conduct a thorough market mapping of HVAC field operations leaders in Egypt.Identify and shortlist qualified candidates with proven experience in field operations and service management.