Patient Care Lead

Position PurposeThe Patient Support Program Patient Lead will Lead and manage the Patient Care Team in implementing and managing drug access program(s) in the region, as well as providing operational guidance for access program(s) in the region upon request.

The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based.Duties and ResponsibilitiesEffectively managing the Patient Care Team in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patientsLiaise with Axios Regional and HQ Teams as neededEnsure eligibility criteria for the different programs are being respectedEnsure all processes are conducted in accordance with Axios SOPPsEnsure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelinesCollaborate with the Axios team to pre-empt challenges and ensure continuous improvement of Axios operationsEnsure that current patients receive their drugs quickly and efficientlyPrepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the programMaintain and update electronic program files, including patient and quality assurance dataPV reporting and reconciliationAttending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety dataReporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPsConduct all program activities through exclusive use of Axios’ Patient Management System (PMS)Conduct administrative duties for the officeAdditional duties as assignedRelationshipsWork closely with program team membersMaintain ongoing and frequent communication with project team leaders including Axios regional and global staffBenefits of working with Axios include:Paying fair market valueAnnual performance-based bonus (based on role, levels, and contract)Premium Private health insuranceCareer progression aligned with a competency frameworkHumanitarian Impact: Contribute to patient support programs that make a meaningful difference in patient lives.Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.

Educational Background and Experience A degree in Scientific or Healthcare related degree3 to 4 years working experience in a healthcare or scientific field or NGO is idealGood command of both spoken and written EnglishExperience in data monitoring and management is an advantageExperience coordinating and handling logistics/supply chain is a plusExperience in customer service management is a plusIn lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage