PC Mechanical Reception Section Head

• Manage the Service advisors of the service center and make sure they respect company policy and standards (6 steps customer handling principle)
• Follow up with spare parts for procurement of materials, especially the parts on VOR.
• Maintains a high level of self-hygiene and uniform appearance for himself and his staff.
• Ensure job controllers are feeding correct/proper operation number.
• Apply strictly company policy in terms of customer discount.
• Ensure that repairs are carried out within promised delivery time and estimated cost.
• Make sure the reception is always clean and presentable to ensure state of the art customer standards
• Monitor closely the vehicles repairing and take necessarily action in case of delay.

Coordinate properly with workshop and parts to ensure on time delivery.

• Make sure the training plan is properly followed by his staff
• Motivate his team to achieve CSI target, revenue target and upsells targets as defined by management