Quality Monitoring Specialist

Objective of the Position:We’re looking for a mid‑level Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.

Key Responsibilities:Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.Gather audit feedback and identify opportunities to enhance performance and processes.Share practical quality tips with sales teams to improve individual and team performance.Collaborate with sales leaders to align quality standards and calibrate evaluations.Prepare regular quality performance reports for management.Identify process gaps and suggest improvements across the sales cycle.Monitor customer feedback and integrate insights into ongoing quality improvements.

Education & Experience:Bachelor’s Degree in Business Administration or a related field.1+ Year of experience in quality assuranceTechnical Skills:Experience monitoring sales or technical calls is preferred.Certifications in COPC or Six Sigma are a plus.Strong communication skills and a keen eye for detail.Soft Skills:Strong Communication skillsDetails orientedProblem solverInitiativeCompetencies:Attention to detailStrong business process understanding.Ownership and accountability for quality.Ability to work under tight deadlines.Mentorship and collaboration skills.Skills:Problem SolvingOwnershipTime management