Reconciliation & Settlement Officer

Key Roles and Responsibilities:

• Perform daily reconciliations between internal systems and external entities such as banks, payment processors, and telecom operators.
• Identify and investigate discrepancies and unmatched transactions and follow up to ensure timely resolution.
• Prepare regular reconciliation and settlement reports (daily/weekly/monthly) for internal review.
• Support monitoring of revenue streams to ensure completeness and accuracy.
• Assist in identifying revenue leakages and operational issues and escalate when needed.
• Coordinate with relevant teams (Finance, Technology, Operations) to resolve reconciliation differences.
• Support the preparation of data and documentation required for audit purposes.

Additional Operational Tasks:

• Handle disputed transactions and follow up with concerned parties.
• Assist in managing banking transactions related to payment channels.
• Follow up on fund transfers and settlements with the Finance team.
• Receive and track transaction-related issues and escalate them accordingly.
• Maintain proper communication with internal teams to ensure timely resolution of operational issues.

Experience Required:0-2 years of experience, preferably in the Fintech or Banking sector.