Resort Operations & Security Manager – Guest Experience & Safety

What You’ll Do

• Oversee daily resort operations including Front Office, Housekeeping, Maintenance,and Security.
• Ensure all departments deliver a consistent, high-quality guest experience.
• Supervise and train staff on guest handling, safety, and service standards.
• Manage and monitor all resort security and safety systems (CCTV, patrols, accesscontrol, emergency procedures).
• Respond quickly and effectively to guest issues, incidents, or complaints.
• Liaise with local authorities when necessary (police, ambulance, civil defense).
• Conduct safety drills and maintain a culture of awareness and professionalismacross all teams.
• Report operational performance and improvement plans to management.

5+ years of experience in hospitality or resort operations (with a background insecurity or safety management).

• Strong leadership presence with excellent communication skills.
• Calm, confident, and guest-focused — able to manage difficult situations with tactand authority.
• Highly observant with a strong security mindset.
• Flexible to work on-site at red sea and available during weekends or peak seasons.