Senior Account Manager – HealthTech, TPA

We're Hiring: Senior Account Manager – HealthTech, TPA Location: Maadi, Cairo, Egypt Type: Full-timeCompany: Axon HealthTech Experience Level: 5–7 YearsAbout UsAxon HealthTech is a fast-growing digital health company revolutionizing how individuals and corporates access affordable, quality healthcare across the MENA region.

Through our platforms — Axon TPA and Axon Plus — we offer integrated health benefits, medical discount programs, and AI-powered claims management.

We are looking for a highly analytical and creative Growth Hacker to drive rapid user and revenue growth across digital and offline channels.

Job Description: We are seeking a highly motivated and client-oriented Account Manager to join our Healthtech TPA team.

The ideal candidate will be responsible for managing corporate client accounts, ensuring smooth healthcare service delivery, and maintaining strong relationships with both corporate clients and healthcare providers.As an Account Manager, you will act as the key liaison between corporate clients, medical providers, and internal departments to ensure efficient operations, prompt issue resolution, and a high level of client satisfaction.

The role requires a strong understanding of healthcare operations, medical networks, and TPA processes.

Responsibilities: Manage and maintain relationships with corporate clients and key stakeholders.Act as the main point of contact for assigned accounts and ensure timely resolution of client inquiries and operational issues.Coordinate with medical network providers, claims, operations, and technical teams to ensure smooth healthcare service delivery.Monitor service performance and utilization for assigned accounts and ensure adherence to agreed SLAs.Support corporate clients in resolving medical service issues, approvals, and claims-related concerns.Conduct regular client meetings and business reviews to ensure satisfaction and identify improvement opportunities.Assist in the onboarding and implementation of new corporate clients, ensuring smooth system setup and service activation.Track and analyze client feedback, service issues, and operational performance to improve service quality.Monitor the performance of healthcare providers within client networks and escalate service issues when necessary.Prepare and present periodic reports on account performance, utilization, and service quality.Identify opportunities for account growth, service optimization, and client retention.Ensure compliance with healthcare policies, company procedures, and operational guidelines.

What We're Looking For:Strong communication and client relationship management skills in Arabic and English.3–5+ years of experience in TPA, healthcare insurance, or healthtech companies.Good understanding of medical networks, provider relations, and healthcare service workflows.Experience dealing with corporate accounts and healthcare providers.Familiarity with claims processes, approvals, and healthcare service coordination.Strong problem-solving and conflict resolution skills when handling client or provider issues.Excellent organizational and time management skills with the ability to manage multiple accounts.Strong analytical skills to monitor account performance and service utilization.Ability to work effectively with cross-functional teams such as operations, claims, finance, and technology.Proficiency in CRM systems and Microsoft Office tools.Strong attention to detail with a focus on delivering high-quality healthcare service experiences.

Why Join Us?· You’ll be part of a company that values excellence, innovation, and autonomy.· Work on real-world challenges that have a direct impact on the business.· Opportunity to grow, lead, and shape the direction of our products.· Supportive team culture, open communication, and a focus on continuous learning.