Senior Sales Operations Specialist

Manage end-to-end local and export sales workflows on Odoo ERP, including leads, quotations, sales orders, invoicing, and inventory allocation.Lead, mentor, and monitor the daily performance of the inside sales team, ensuring strict CRM utilization and data integrity.Act as the central anchor connecting Warehouses, Design, Production, and Finance to ensure 100% accuracy in order specifications (colors, dimensions, and quantities).Coordinate with finance to verify payment settlements/credit limits and check physical stock availability before finalizing orders.Track B2B agents' sales metrics and remaining stock levels via Odoo, while collaborating with Marketing on customer design surveys to align production with market demand.Take full ownership of collecting customer feedback after shipment arrivals to evaluate carpet quality, design alignment, and overall satisfaction.Prepare weekly/monthly sales operations dashboards and performance reports for direct presentation to the General Manager (GM).

Bachelor’s degree in Business Administration, Commerce, MIS, or any relevant field.4–6 years in sales operations, support supervision, or analysis (B2B, manufacturing, or export).Advanced hands-on experience with Odoo ERP (Sales, CRM, Inventory, Invoicing).Expert in Power BI, Excel (VLOOKUP, pivot tables), and Odoo Reporting to build dynamic dashboards.Fluent English & Arabic (essential for international & regional accounts).Strong leadership, cross-functional coordination, and a highly analytical mindset.Work Style: Main work is office-based, with the flexibility to conduct periodic, planned outdoor visits to local traders.

What We Offer:-Competitive salary and performance-based incentives.-Direct exposure and reporting to top management (GM).-Working within a modern, tech-driven environment utilizing ERP and market analytics.-Clear career growth within a rapidly expanding international business.