Service Center Manager

The Service Center Manager is responsible for managing and overseeing all service center operations, including maintenance, repairs, technical support, workshop activities, and customer service functions.

The role ensures efficient service delivery, operational excellence, equipment reliability, and customer satisfaction while maintaining compliance with company policies, quality standards, and safety regulations.

Service Center Operations ManagementManage the daily operations of the service center and ensure smooth workflow across all technical and operational activities.Plan, organize, and supervise maintenance, repair, inspection, and testing activities.Ensure all service requests and repair jobs are completed efficiently and within agreed timelines.Monitor operational performance and implement improvements to enhance productivity and service quality.Coordinate workshop schedules, manpower allocation, and technical resources effectively.Team Leadership & SupervisionLead, supervise, and support service center engineers, technicians, and support staff.Assign responsibilities and monitor employee performance to ensure operational efficiency.Provide technical guidance, coaching, and training to the service center team.Foster a professional, safe, and performance-driven work environment.Participate in recruitment, evaluation, and development of technical staff when required.Technical & Maintenance OversightOversee troubleshooting, maintenance, and repair activities for all equipment and machinery handled by the service center.Review technical reports, maintenance findings, and repair recommendations.Ensure all technical work complies with company standards, manufacturer specifications, and safety requirements.Support resolution of complex technical issues and critical equipment failures.Customer Service & Client ManagementMaintain strong relationships with clients by ensuring high-quality technical support and service delivery.Handle escalated customer concerns, complaints, and technical inquiries professionally.Monitor customer satisfaction and implement actions to improve service standards.Ensure clear communication with clients regarding service progress, timelines, and technical recommendations.Planning, Reporting & Budget ControlPrepare operational reports, maintenance summaries, service performance reports, and KPIs.Monitor service center expenses, spare parts usage, and operational costs.Support budgeting, forecasting, and cost-control initiatives for the department.Ensure proper documentation and recordkeeping for all service activities.Inventory & Resource ManagementMonitor spare parts inventory, tools, equipment, and workshop resources.Coordinate procurement requirements for maintenance materials and technical supplies.Ensure proper maintenance and calibration of workshop tools and testing equipment.Health, Safety & ComplianceEnsure compliance with company policies, safety regulations, and quality standards.Conduct regular safety inspections and ensure proper implementation of safety procedures.Maintain a clean, organized, and safe service center environment.Support continuous improvement initiatives related to safety, quality, and operational efficiency.Continuous ImprovementIdentify opportunities to improve service processes, workshop efficiency, and equipment reliability.Implement operational improvements to reduce downtime and increase customer satisfaction.Stay updated on industry trends, technologies, and maintenance best practices.

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, or related field.Minimum of 5–8 years of experience in maintenance, workshop operations, or service center management.Previous supervisory or managerial experience is required.Strong technical knowledge of industrial equipment, maintenance systems, and troubleshooting practices.Excellent leadership, organizational, and decision-making skills.Strong communication and customer relationship management abilities.Proficiency in Microsoft Office and maintenance/service management systems.Ability to manage multiple operational priorities and work under pressure.

Key Skills Service Center Operations ManagementLeadership & Team SupervisionTechnical TroubleshootingPreventive & Corrective MaintenanceCustomer Relationship ManagementOperational PlanningBudget & Cost ControlTechnical ReportingProblem Solving & Decision MakingHealth & Safety Compliance