Social Media Moderator

Moderate social media pages, and merchant’s communities in private groupsCommunicate with industry professionals and influencers via social media to create a strong networkService community admin accounts, processing emails and complaints, escalating when necessaryProduce reports on relevant moderation statistics, issues and outcomesMonitor all industry and company information and news to anticipate potential issuesWork with customer service to ensure all inquiries are handled in a timely and appropriate mannerRespond to customers regarding their Social Media messages in order to improve their experience.Proactively identify sales leads and educate in-market customers on product functionality and serviceManage existing online cases, completing follow-ups and achieving operational metricsInvestigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

Excellent communication SkillsProblem SolvingHave 1-2 years’ experience, preferably in customer care/ social media monitoring.Faculty of Commerce graduate or any related filed, preferable grade at university to be excellent or very good