Software Application Support Engineer

Job SummaryWe are a software development company looking for a technical Application Support Engineer to support, deploy, and troubleshoot our software solutions at client environments.This role is technical-focused and not a call center or customer service position.

Key Responsibilities: Deployment & Release SupportDeploy and install software systems at client environments.Configure and deploy application services using Windows Server and its roles.Deploy and package web applications using IIS Web Server.Prepare, modify, and execute MSSQL database scripts during deployment.Support release deployment processes and provide technical deployment recommendations.Willingness to travel (short or long trips) outside Egypt when required.Application & Production SupportInvestigate and resolve client technical issues within agreed SLAs.Troubleshoot environment-specific issues using Event Viewer and application logs.Identify missing application components and configuration issues.Investigate database-related issues using MSSQL and SQL queries.Review, own, and follow up on support tickets, escalating when needed.Reproduce reported client issues to support debugging and resolution.Documentation & TrainingMaintain application support and technical documentation.Design and support application reports.Write administration, installation, and configuration guides.Train client staff on delivered systems.

RequirementsStrong knowledge of Windows Server installation and configuration.Experience with IIS Web Server.Good understanding of MSSQL databases and SQL queries.Technical troubleshooting and problem-solving skills.Ability to communicate clearly with clients and internal teams.Willingness to travel when required.

Nice to HaveExperience supporting enterprise or on-premise software systems.Previous experience in application deployment or production support.

Important NoteThis position is technical and involves system deployment and troubleshooting.It is not a call center or customer service role.