Technical Support Specialist

Job Description:We are looking for a Technical Support Specialist to join our team.

The ideal candidate will be responsible for providing technical assistance and support related to software, POS systems, hardware, and network issues, ensuring smooth operations and high customer satisfaction.The role requires strong problem-solving skills, ability to troubleshoot technical issues, and communicate effectively with users and internal teams.

Responsibilities:Provide technical support to clients via phone, email, and remote toolsTroubleshoot software, hardware, POS, and network issuesInstall, configure, and maintain systems and applicationsSupport POS systems (Retail Pro, Prism or similar)Follow up with users to ensure proper issue resolutionEscalate complex technical issues when neededMaintain documentation of incidents and solutions in ticketing systemAssist in system implementation and user training when required

Bachelor’s degree in Computer Science, Computer Engineering, Communications Engineering, or any related fieldGood command of English (written & spoken)Fresh graduates or candidates with up to 2 years of experience in Technical Support or IT HelpdeskBasic understanding of Windows OS (installation, configuration, troubleshooting)Basic knowledge of Networking fundamentals (TCP/IP, DNS, DHCP)Familiarity with troubleshooting hardware and software issuesStrong problem-solving and analytical skillsWillingness to learn and develop technical skillsAbility to work under pressure and handle multiple tasksPreferably has experience or familiarity with POS systems such as Retail Pro, Prism, or other Point of Sale systems