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Technical Support Specialist

📍 6 أكتوبر دوام كامل 💼 خبير 🕐 ١١‏/٧‏/٢٠٢٦
👁️ 0 مشاهدة
📋 0 متقدم

وصف الوظيفة

  • Provide first-line IT support to ODP employees, customers, and government authorities.
  • Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).
  • Install, configure, and maintain computers, laptops, printers, and peripheral devices.
  • Configure and manage user accounts, permissions, and access rights.
  • Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.
  • Perform routine health checks for IT systems and proactively identify potential issues.
  • Support basic network connectivity troubleshooting and escalate complex issues when required.
  • Maintain accurate IT asset inventory and lifecycle records.
  • Prepare technical documentation, operational procedures, and periodic performance reports.Ensure compliance with IT policies, security standards, and operational procedures
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1–3 years of experience in IT support, helpdesk, or technical support roles.
  • Working knowledge of Windows operating systems, Active Directory, and Microsoft Office 365 administration.
  • Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi troubleshooting).
  • Hands-on experience with IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow, or similar).
  • Familiarity with ITIL fundamentals is a plus.
  • Relevant certifications (CompTIA A+, Network+, or Microsoft certifications) are an advantage.

المتطلبات

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1–3 years of experience in IT support, helpdesk, or technical support roles.
  • Working knowledge of Windows operating systems, Active Directory, and Microsoft Office 365 administration.
  • Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi troubleshooting).
  • Hands-on experience with IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow, or similar).
  • Familiarity with ITIL fundamentals is a plus.
  • Relevant certifications (CompTIA A+, Network+, or Microsoft certifications) are an advantage.

وظائف مشابهة