Travel Consultant

Job SummaryThe Concierge Customer Care Representative is responsible for delivering exceptional, personalized customer service by assisting clients with travel-related requests, reservations, inquiries, and post-booking support.

The role focuses on creating seamless customer experiences through proactive communication, problem-solving, and attention to detail while maintaining the highest standards of professionalism.

Handle client requests via phone, email, and WhatsApp in a professional, timely, andefficient manner

• Arrange travel services including flights, hotel bookings, airport transfers, and visa-relatedsupport
• Coordinate restaurant reservations, events, entertainment, and lifestyle services
• Manage limousine and transportation bookings according to client requirements
• Provide tailored recommendations based on client preferences and needs
• Follow up on all requests to ensure successful completion and customer satisfaction
• Efficiently manage urgent and last-minute requests
• Maintain strong relationships with suppliers, vendors, and service providers
• Ensure all bookings and services are accurately recorded and updated in the system
• Handle client complaints or issues and provide prompt and appropriate resolutions
• Maintain the highest level of confidentiality, professionalism, and discretion at all times

Requirements & Qualifications:

• Bachelor’s degree in a related field (preferred)
• 2-5 years of experience in concierge services, hospitality, or customer service
• Excellent communication skills in both Arabic and English
• Strong customer service orientation and interpersonal skills
• Ability to multitask and perform effectively under pressure
• Strong organizational and problem-solving capabilities
• Familiarity with travel bookings and lifestyle services is an advantage
• Proficiency in Microsoft Office applications (Word, Excel) and communication tools
• Professional appearance, attitude, and demeanor