ChinUp Agency
Account Manager
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Job Description
- Manage a portfolio of assigned corporate accounts.
- Build and maintain strong relationships with HR teams, decision-makers, and key client stakeholders.
- Conduct regular client meetings, business reviews, and service visits.
- Act as the primary point of contact for all client-related inquiries.
- Ensure compliance with agreed Service Level Agreements (SLAs).
- Coordinate with Medical Approvals, Claims, Customer Service, Provider Network, Finance, and Operations teams to ensure timely service delivery.
- Monitor turnaround times and service quality.
- Receive, investigate, and resolve client complaints.
- Escalate critical issues when necessary and ensure timely closure.
- Follow up until all customer concerns are fully resolved.
- Prepare monthly and quarterly performance reports.
- Analyze utilization trends, service performance, complaint statistics, and client feedback.
- Present recommendations for service improvements.
- Monitor contract validity and renewal dates.
- Coordinate renewal activities with Sales and Business Development teams.
- Support negotiations regarding service enhancements and contract amendments.
- Monitor customer satisfaction surveys.
- Conduct periodic client satisfaction meetings.
- Develop action plans to improve client experience.
- Follow up on medical approvals and reimbursement cases when required.
- Ensure accurate communication of policy benefits and coverage.
- Monitor implementation of agreed client requests.
- Identify upselling and cross-selling opportunities.
- Support the Business Development team during renewal and expansion discussions.
- Promote new TPA services and healthcare solutions.
- Maintain accurate client records in the CRM system.
- Ensure confidentiality of client and medical information.
- Comply with company policies, insurance regulations, and data privacy requirements.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, Pharmacy, Medicine, Marketing, Insurance, or a related field.
- Professional certifications in Account Management, Customer Relationship Management (CRM), or Health Insurance are an advantage.
- 2–4 years of experience in Account Management, Client Relations, Medical Insurance, or the TPA industry.
- Experience managing corporate accounts and dealing with insurance companies, healthcare providers, and brokers is preferred.
- Knowledge of medical insurance policies, benefits, claims, and pre-authorization processes is highly desirable.
- Good understanding of:Medical insurance products and benefitsTPA operations and workflowsClaims and reimbursement processesProvider network managementService Level Agreements (SLAs)Egyptian healthcare and insurance market (preferred)
- Medical insurance products and benefits
- TPA operations and workflows
- Claims and reimbursement processes
- Provider network management
- Service Level Agreements (SLAs)
- Egyptian healthcare and insurance market (preferred)
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience using CRM systems and client management software.
- Excellent verbal and written communication skills in English and Arabic.
- Strong customer relationship management skills.
- Excellent presentation and negotiation skills.
- Problem-solving and conflict resolution abilities.
- Strong analytical and reporting skills.
- Time management and organizational skills.
- Ability to manage multiple accounts simultaneously.
- Ability to work under pressure and meet deadlines.
- Teamwork and cross-functional collaboration.
- High attention to detail and accuracy.
- Customer-focused mindset.
- Professionalism and integrity.
- Accountability and ownership.
- Results-oriented.
- Decision-making and sound judgment.
- Adaptability and flexibility.
- Initiative and continuous improvement mindset.
- Ability to build long-term client relationships.
- Willingness to travel for client meetings and site visits when required.
- Flexibility to attend urgent client meetings outside normal working hours when necessary.
- Commitment to maintaining confidentiality of client and medical information.
- Compliance with company policies, regulatory requirements, and data privacy standards.
EGjobank Analysis
Quick Role Summary
Opportunity as "Account Manager" at Mountain View located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Manage a portfolio of assigned corporate accounts. • Build and maintain strong relationships with HR teams, decision-makers, and key client stakeholders. •…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Account Manager" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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