Branch Manager

The Branch Manager is responsible for leading and managing all branch operations to achieve business growth, profitability, and customer satisfaction objectives.

The role involves overseeing sales performance, insurance operations, claims handling, administrative functions, staff development, and business development activities while ensuring compliance with company policies and procedures.

Generate the required volume of Insurance Business in order to achieve or exceed the assigned premium and operational objective.Review, process and settle/monitor claims fairly and promptly consistent with the policy terms as well as ensuring customer satisfaction, which are within the branch manager limits.Plan and systematically implement all administrative actions for the effective functioning of the Branch in order to ensure that the related expenses are contained within the approved budget.Train, motivate and develop the Supervisors / Staff in order to enhance their individual performance and achieve the designed commercial and operational objectives with efficiency and high standard of professionalism.Collect and collate Business and market conditions related data to prepare reports and formulate appropriate recommendations for Management's information and appropriate decision making in order to counter competition and retain/increase market share of the business.Supervise and carefully monitor the processing of policy documents, claim settlements and all other business-related transactions in order to ensure strict compliance with the guidelines and procedures.Plan, analyze and develop appropriate marketing strategies and actions in order to secure new/additional business and enhance profitability and market share.Maintain systematic and efficient Records Maintenance System to ensure accuracy of records and facilitate prompt retrieval for reference and use when required.Visit brokers and clients regularly to generate business.

To enhance the direct sales team in the branch.

Any other tasks assigned by LM & management

Bachelor's degree in business administration, Insurance, Finance, Marketing, or a related field.Minimum 5–10 years of experience in insurance operations, sales, or branch management.Proven experience in achieving sales targets and business development objectives.Excellent leadership, people management, and coaching skills.Strong analytical, problem-solving, and decision-making abilities.Excellent communication, negotiation, and relationship management skills.Ability to manage multiple priorities and work under pressure.Proficiency in Microsoft Office applications and reporting tools.