عرفة جروب
Call Center Agent
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Job Description
Inbound Call Management: Answer incoming calls from customers specifically reporting issues with their orders.Claims Intake & Verification: Listen carefully to the customer’s issue, verify order details, and guide them on how to submit the required evidence (photos/videos of damage).Documentation: Record all complaint details in the CRM system immediately, ensuring all necessary data is captured for the backend team to process.De-escalation: Use professional communication techniques to calm angry or disappointed customers and maintain the company's professional reputation.Policy Explanation: Clearly explain Arika’s return, replacement, and warranty policies to customers so they understand what to expect next.Status Updates: Provide updates to customers regarding the progress of their existing claims (if applicable).
Education: Minimum high school diploma or equivalent (Bachelor’s degree preferred).
Experience: 1–2 years of experience in a Call Center environment, specifically dealing with complaints, escalations, or conflict resolution.
Communication Skills: Exceptional verbal communication skills in Arabic (and English is a plus).
You must be able to speak clearly and firmly while remaining empathetic.
Tech-Savvy: Fast typing speed and proficiency in using CRM software to log tickets while talking on the phone.
Emotional Intelligence: High level of patience and the ability to handle repeated complaints without taking them personally. males 10th of ramdan zone are prefferd in all jobs needed
Requirements & Qualifications
Education: Minimum high school diploma or equivalent (Bachelor’s degree preferred).
Experience: 1–2 years of experience in a Call Center environment, specifically dealing with complaints, escalations, or conflict resolution.
Communication Skills: Exceptional verbal communication skills in Arabic (and English is a plus).
You must be able to speak clearly and firmly while remaining empathetic.
Tech-Savvy: Fast typing speed and proficiency in using CRM software to log tickets while talking on the phone.
Emotional Intelligence: High level of patience and the ability to handle repeated complaints without taking them personally. males 10th of ramdan zone are prefferd in all jobs needed
EGjobank Analysis
Quick Role Summary
Opportunity as "Call Center Agent" at ariika located in 10th of ramadan city on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: Inbound Call Management: Answer incoming calls from customers specifically reporting issues with their orders.Claims Intake & Verification: Listen carefully to…
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Application Tips
- Tailor your CV headline to match "Call Center Agent" and feature measurable achievements in the top third of your resume.
- Customize your cover note for 10th of ramadan city: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in 10th of ramadan city or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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