Call Center Agent - English Speaking

English Call Center Agent – Lead Qualification (US Account)On-site – Heliopolis

• CairoShift: 4:00 PM – 1:00 AM(Updates to 5:00 PM – 2:00 AM end of April)

OverviewWe are hiring English-speaking call center agents to join a high-performance team working on a US account.This is a target-driven role, not a typical customer service job.Your responsibility is straightforward:Call → qualify → pass strong leads to the sales team.If you are confident in your English and comfortable working under pressure, this is a strong opportunity with real earning potential.

Key ResponsibilitiesConduct outbound calls to potential clients (US market)Follow a structured script to qualify leadsAccurately enter and update data in the systemMaintain consistent call volume and performancePass qualified leads to the closing team

Requirements (Strict)Good English (B2 minimum) – clear and confident speaking is requiredComfortable handling a high volume of calls dailyAble to work in a target-driven, high-pressure environmentStrong communication and listening skillsFull commitment to the night shiftThis role is not suitable if you:Are not confident speaking English on callsPrefer low-pressure or slow-paced workCannot commit to targets and performance trackingCompensation & BenefitsCompetitive salary + high uncapped bonusesPerformance-based growth (fast promotion for top performers)Structured training system (no experience required)Clear workflow and professional environmentWhy JoinStraightforward role with clear expectationsHigh earning potential based on performanceIdeal for students and young professionalsExposure to real US sales operationsWho Should ApplyStudents or graduates with good EnglishCompetitive, motivated individualsPeople looking to earn based on performance, not just salary

Required Skills: We're seeking candidates who possess a strong foundation in:English Fluency (written and spoken)Exceptional Communication and Active Listening skillsProficiency in Data entry and strong Computer SkillsDemonstrated Attention to Detail and Problem Solving capabilitiesA solid understanding of Customer Service principles and Telephone EtiquetteBasic familiarity with CRM SoftwareStrong Interpersonal Skills and a proactive approach to Lead QualificationEducational Background:High School Diploma or equivalent is required.Currently pursuing a diploma or degree in Business, Communications, Marketing, or a related field is a significant advantage.Experience:0-1 years of experience in customer service, call center, or a sales-related role.

Enthusiasm and a strong willingness to learn are highly valued!Career Level:This exciting opportunity is tailored for a Student or recent graduate eager to embark on their professional journey in a dynamic industry.