Call Center Agent- Warm Call

Handle inbound calls professionally and efficientlyRespond to customer inquiries and resolve issues in a timely mannerProvide accurate information about products, services, and company policiesMaintain a positive and empathetic attitude toward customersDocument customer interactions in the systemFollow up with customers when necessaryMeet individual and team performance targets (KPIs)Escalate complex issues to the appropriate departmentRespond to customer messages on the company’s Facebook page in a timely and professional mannerReply to comments on social media posts, ensuring proper engagement and customer satisfactionMonitor social media platforms and report common customer concerns or feedback

Previous experience in a call center or customer service role is a plusExcellent communication skills.Strong problem-solving and multitasking abilities.Ability to handle pressure and manage time effectively.Basic computer skills.Flexibility to work in shifts (there are no night shifts after 11 pm).A bachelor’s degree is required.