Contracts Coordinator (Maintenance)
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Job Description
- Review and follow up on existing maintenance contracts(annual contracts)and maintain strong relationships with current customers.
- Contact customers regularly to assess their satisfaction with the provided services and identify any concerns or complaints.
- Follow up on customer complaints with the relevant departments and ensure issues are fully resolved and closed.
- Contact customers ahead of maintenance contract renewal dates, address outstanding concerns, and ensure a smooth renewal process.
- Maintain an updated database of maintenance customers, including site details, contact information, number of elevators, site representatives, contract value, renewal dates, and customer complaints.
- Track maintenance operations approaching the end of their warranty period and follow up with customers to secure maintenance contracts before warranty expiration.
- Coordinate with the Maintenance Department on technical matters when required.
- Follow up with the relevant internal teams on contractual and financial matters to ensure all requirements are completed.
- Maintain accurate records and provide regular updates on customer status, contract renewals, complaints, quotations, and follow-up activities.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Commerce, or a related field.
- 2-5 years of experience incontracts, customer service, sales coordination, account management, or a similar customer-facing role.
- Males Only
- Strong follow-up and coordination skills.
- Good communication and negotiation skills.
- Ability to manage multiple customers, contracts, and follow-ups simultaneously.
- Strong attention to detail and organizational skills.
- Good command of English.
- Proficiency in MS Office, particularly Excel.
- Experience handlingservice or maintenance contractsis a plus.
- Experience dealing with customers, contractors, or service providers.
- Candidates with asales background and solid contract-handling/follow-up experienceare also welcome to apply.
EGjobank Analysis
Quick Role Summary
Opportunity as "Contracts Coordinator (Maintenance)" at Global For Elevators and Esclators located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Review and follow up on existing maintenance contracts(annual contracts)and maintain strong relationships with current customers. • Contact customers…
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- Tailor your CV headline to match "Contracts Coordinator (Maintenance)" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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