EBSS - Elite Business Solution Service
Control Room Officer / Operator
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Job Description
- Monitor and tracktransportation operations 24/7, including ongoing trips, vehicles, routes, and driver movements through theGPS/Tracking System and Transportation Management System (TMS).
- Continuously monitor the status and progress of all active trips and ensure that vehicles are following the assignedroutes, schedules, and operational plans.
- Monitorvehicle locations, trip milestones, arrival/departure times, delays, route deviations, unauthorized stops, and other exceptions.
- Communicate with truck drivers on a timely basis to provide operational instructions, obtain trip updates, and ensure compliance with assigned routes and schedules.
- Maintainregular and proactive communication with driversthroughout the trip and follow up immediately on any unusual movement, delay, or lack of communication.
- Identify and follow up ondelays, route deviations, breakdowns, accidents, unauthorized stops, missed checkpoints, and other operational incidents.
- Escalate critical incidents immediately to the relevant supervisors/managers and ensure proper follow-up until the issue is resolved.
- Coordinate withdrivers, transport operations, fleet, customer service, and other relevant teamsto resolve operational issues quickly and minimize service disruptions.
- Follow up on vehicle breakdowns, roadside incidents, and emergency situations and coordinate the required support with the concerned teams.
- Ensure that all operational incidents and exceptions areproperly documented in the tracking/TMS systemand reported to the relevant stakeholders.
- Monitor driver responsiveness and maintain effective communication with drivers throughout their assigned trips.
- Ensure that all requiredtrip information and system updates are accurate, complete, and entered on time.
- Prepare and submitdaily, weekly, and monthly operational reportscovering trip status, delays, route deviations, incidents, vehicle movements, and other relevant KPIs.
- Preparereal-time incident and exception reportswhenever required by management or the operations team.
- Review system data and operational reports to identifyrecurring issues, unusual patterns, and operational gaps, and escalate them to management.
- Maintain accurate records oftrips, incidents, driver communications, delays, breakdowns, and corrective actionsfor future reference and analysis.
- Ensure propershift handoverby communicating all ongoing trips, pending issues, critical incidents, and required follow-up actions to the incoming Control Room Officer.
- Maintain continuous monitoring during the assigned shift and ensure thatno active trip or critical incident is left without proper follow-up.
- Follow all establishedcontrol room procedures, escalation protocols, communication standards, and operational instructions.
- Ensure confidentiality and proper handling of operational information and system data.
- Support management in preparing operational summaries, performance reports, and other reports related to transportation activities.
- Perform any other duties related totransportation monitoring, control room operations, and fleet coordinationas assigned by management.
Requirements & Qualifications
- Bachelor’s degree or equivalent higher education.
- Very Good to Excellent English communication skills – written and spoken.
- Ability to communicate professionally and confidently with drivers from different nationalities and cultural backgrounds.
- Good computer skills and ability to work with monitoring / transportation management systems.
- Strong communication, follow-up, problem-solving, and decision-making skills.
- Ability to work under pressure and handle multiple situations simultaneously.
- Previous experience in transportation, fleet management, logistics, delivery operations, or any related transportation activity is preferred.
- Previous experience dealing with drivers is a strong advantage.
- Willingness and flexibility to work onrotational shifts.
EGjobank Analysis
Quick Role Summary
Opportunity as "Control Room Officer / Operator" at MMB logistics and consulting services located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Monitor and tracktransportation operations 24/7, including ongoing trips, vehicles, routes, and driver movements through theGPS/Tracking System and…
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