CRM Manager (Background 3PL)

Develop and implement CRM strategies tailored to support logistics and supply chain operations.Oversee the integration of CRM systems with logistics platforms to ensure seamless data flow and customer experience.Analyze customer data to identify trends, improve service delivery, and optimize logistics processes.Collaborate with sales, operations, and logistics teams to align customer service initiatives with business objectives.Monitor and report on key CRM and logistics performance metrics, providing actionable insights to senior management.Lead and mentor a team responsible for customer relationship management and logistics coordination.Manage customer feedback loops, ensuring timely resolution of logistics-related issues and continuous improvement.Coordinate with IT and external vendors to maintain and enhance CRM software functionalities.Ensure compliance with industry standards and company policies in all CRM and logistics activities.Drive initiatives to enhance customer satisfaction and retention through efficient logistics support.

Minimum of 7 years’ experience in CRM management with a strong background in logistics or supply chain operations.Proven track record of implementing and optimizing CRM systems within a logistics or manufacturing environment.Demonstrated ability to analyze complex data sets and translate insights into actionable strategies.Experience leading cross-functional teams and managing multiple projects simultaneously.Strong understanding of logistics workflows, inventory management, and distribution channels.Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and logistics management tools.Ability to work onsite and collaborate effectively in a fast-paced, dynamic environment.Strong problem-solving skills and attention to detail.Commitment to upholding quality standards and continuous process improvement.