Riyada
Customer Service Engineer
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0 applicants
Job Description
- Provide technical support to customers regarding glass container performance and quality.
- Investigate customer complaints related to glass defects, breakage, dimensional issues, and packaging.
- Conduct root cause analysis and recommend corrective and preventive actions (CAPA).
- Visit customer sites to evaluate filling line performance and identify improvement opportunities.
- Coordinate with Quality Assurance, Production, Manufacturing, Sales, and R&D teams to resolve customer issues.
- Review customer specifications and ensure products comply with agreed technical requirements.
- Support new product development, qualification, and customer approval processes.
- Prepare technical reports, complaint analysis, and performance summaries.
- Monitor customer quality KPIs and identify trends for continuous improvement.
- Provide technical training and guidance to customers regarding proper handling and use of glass containers.
- Participate in audits, trials, and customer technical meetings.
- Ensure compliance with food safety, quality, environmental, and safety standards.
Requirements & Qualifications
- Bachelor's degree in mechanical engineering, Materials Engineering, Chemical Engineering, Industrial Engineering, or a related field.
- 0–2 years of experience in manufacturing, packaging, or technical customer service.
- Experience with glass production processes is preferred.
- Knowledge of quality management systems (ISO 9001, FSSC 22000, or similar) is an advantage.
- Strong technical problem-solving and analytical skills.
- Knowledge of glass defects, container specifications, and manufacturing processes.
- Understanding of statistical analysis and quality tools (8D, Fishbone Diagram, 5 Why, SPC, Pareto Analysis).
- Excellent communication and customer relationship management skills.
- Ability to prepare technical documentation and presentations.
- Project management and organizational skills.
- Proficiency in Microsoft Office; knowledge of ERP and quality management software is an advantage.
- Ability to travel frequently to customer sites.
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Engineer" at Middle East Glass located in musturad on a Hybrid basis, suited for Junior Level candidates, within Marketing & Sales. Key details from listing: • Provide technical support to customers regarding glass container performance and quality. • Investigate customer complaints related to glass defects,…
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Application Tips
- Tailor your CV headline to match "Customer Service Engineer" and feature measurable achievements in the top third of your resume.
- Customize your cover note for musturad: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight collaboration software proficiencies (Slack, Notion, Jira, MS Teams) and commitment to dependable working hours.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in musturad or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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