عرفة جروب
Customer Service Representative
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0 applicants
Job Description
Job briefLooking for an enthusiastic Customer Service Representative to solve the customers’ and their issues.Handling the customers’ issues to give them the best service and to solve any certificate issues.Handling the administration and technical issues of the team.Follow-up on maintaining all transactions, details of inquiries, complaints, or comments related to clients in addition to the measures that have been taken, and all of his work is subject to internal review.Follow-up on the unresolved complaint to the relevant departments for further investigation and taking appropriate measures in customer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction.Answer customer's inquiries through phone
Previous Experience in Call Centers Environment is preferred.Cool-tempered and able to handle rejection and criticismGood PC skills (preferred computer science graduates)Has the ability to be effective in communicating with othersPatient and intelligent to solve problemsWorking under pressure
Requirements & Qualifications
Previous Experience in Call Centers Environment is preferred.Cool-tempered and able to handle rejection and criticismGood PC skills (preferred computer science graduates)Has the ability to be effective in communicating with othersPatient and intelligent to solve problemsWorking under pressure
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Representative" at EasyKash located in الشيخ زايد on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: Job briefLooking for an enthusiastic Customer Service Representative to solve the customers’ and their issues.Handling the customers’ issues to give them the…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Service Representative" and feature measurable achievements in the top third of your resume.
- Customize your cover note for الشيخ زايد: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in الشيخ زايد or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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