Customer Service Representative ( Live Chat )
Job Description
Respond promptly and professionally to customer inquiries via online channels, including chat, email, and Calls.Resolve customer complaints and concerns efficiently, ensuring a positive and supportive experience.Follow up on customer issues and update ticketsAssist students and instructors with troubleshooting technical issues and navigating the online learning platform.
Minimum 6 months of experience in customer support, service, or a related field.
Graduates or full-time students (must be fully available)
Bachelor’s degree or currently enrolled in a related field Good communication skills Ability to work under pressure Commitment to work schedulesWorking Conditions: Two rotating days off per week Rotating / flexible working shifts
Requirements & Qualifications
Minimum 6 months of experience in customer support, service, or a related field.
Graduates or full-time students (must be fully available)
Bachelor’s degree or currently enrolled in a related field Good communication skills Ability to work under pressure Commitment to work schedulesWorking Conditions: Two rotating days off per week Rotating / flexible working shifts
Quick Role Summary
Opportunity as "Customer Service Representative ( Live Chat )" at OTO Courses located in المعادي on a Full-Time basis, suited for Fresh Graduate candidates, within Education & Training. Key details from listing: Respond promptly and professionally to customer inquiries via online channels, including chat, email, and Calls.Resolve customer complaints and concerns…
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Application Tips
- Tailor your CV headline to match "Customer Service Representative ( Live Chat )" and feature measurable achievements in the top third of your resume.
- Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in المعادي or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking