عرفة جروب
Customer Service Representative – Real Estate Development
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Job Description
Respond to customer inquiries about real estate projects (unit sizes, finishing types, payment plans, delivery schedules).
Prepare customer files and coordinate handover procedures with legal and finance departments.
Attend pre-delivery inspections (PDI) with customers and quality team, and document snag lists.
Follow up on maintenance requests during the warranty period until full closure.
Log and manage complaints in the CRM system, and coordinate with technical and legal teams to resolve them.
Coordinate with the New Urban Communities Authority (NUCA) and banks for customer document completion when needed.
Prepare weekly KPI reports (satisfaction rate, resolution time, repeated complaints).
Customer Service Representative (Real Estate Development)
Bachelor's degree (Business Administration, Law, Languages, or Commerce preferred).
Minimum 2 years of experience in customer service within a Real Estate Development company Brokerage or real estate marketing experience alone will not be accepted.
Proficiency in MS Excel and CRM systems (Odoo, SAP, or similar).
Good command of English (reading/writing – for Egyptian expats or foreign clients).
Strong problem-solving skills and ability to handle angry customers professionally.
Requirements & Qualifications
Customer Service Representative (Real Estate Development)
Bachelor's degree (Business Administration, Law, Languages, or Commerce preferred).
Minimum 2 years of experience in customer service within a Real Estate Development company Brokerage or real estate marketing experience alone will not be accepted.
Proficiency in MS Excel and CRM systems (Odoo, SAP, or similar).
Good command of English (reading/writing – for Egyptian expats or foreign clients).
Strong problem-solving skills and ability to handle angry customers professionally.
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Representative – Real Estate Development" at Diar Developments located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: Respond to customer inquiries about real estate projects (unit sizes, finishing types, payment plans, delivery schedules). Prepare customer files and…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Service Representative – Real Estate Development" and feature measurable achievements in the top third of your resume.
- Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in التجمع الخامس or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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