عرفة جروب
Customer Service Specialist
8,000 - 12,000 EGP
0 views
0 applicants
Job Description
We are looking for a Customer Service Specialist to handle all customer interactions across our e-commerce platforms and website.
The ideal candidate is customer-focused, responds quickly, and can resolve issues efficiently.
Key ResponsibilitiesRespond to customer inquiries on Amazon, Noon, Jumia, and the company website within 24 hours.Handle customer complaints and coordinate with the operations team to resolve order issues.Monitor and respond to customer reviews and ratings on all platforms.Communicate with customers via WhatsApp and email for website orders.Report recurring issues and feedback weekly to the Ecom Specialist.
Minimum 2 years of experience in Customer Service, preferably in E-commerce or Retail.Strong written and verbal communication skills in Arabic and English.Ability to handle multiple platforms simultaneously.Patient with a problem-solving mindset and attention to detail.Proficiency in Microsoft Office and basic computer skills.Bachelor's degree is preferred.
Requirements & Qualifications
Minimum 2 years of experience in Customer Service, preferably in E-commerce or Retail.Strong written and verbal communication skills in Arabic and English.Ability to handle multiple platforms simultaneously.Patient with a problem-solving mindset and attention to detail.Proficiency in Microsoft Office and basic computer skills.Bachelor's degree is preferred.
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Specialist" at BMG located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: We are looking for a Customer Service Specialist to handle all customer interactions across our e-commerce platforms and website. The ideal candidate is…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Service Specialist" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
Similar Jobs You Might Like
Danone Egypt (Danette Activia Danone)
بيبسيكو مصر
فاتورة
كازيون
كازيون