Lenyes

Customer Service Specialist - B2B Consumer Electronics

Lenyes
📍 هليوبوليس Full-Time 💼 Mid Level (3-5 yrs) 🕐 55m ago
👁️ 0 views
📋 0 applicants

Job Description

  • Handle B2B customer inquiries, requests, and complaints.
  • Maintain strong and professional relationships with business clients.
  • Follow up on orders, deliveries, and customer requirements.
  • Handleafter-sales activities, including customer follow-up, complaints, returns, and issue resolution.
  • Coordinate with Sales, Operations, Logistics, and other departments to ensure smooth customer service.
  • Follow up with customers to ensure satisfaction after delivery.
  • Resolve customer issues professionally and efficiently.
  • Maintain accurate customer records and follow up on pending cases.
  • Prepare reports and provide updates on customer activities.

Requirements & Qualifications

  • Bachelor's degree or equivalent
  • 2–3 years of experience in B2B Customer Service, After-Sales, Account Management, or a related field.
  • Previous experience dealing with B2B / corporate clients is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and follow-up skills.
  • Good command of English, written and spoken.
  • Good knowledge of Microsoft Office, especially Excel.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks and work under pressure.
EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Service Specialist - B2B Consumer Electronics" at Lenyes located in هليوبوليس on a Full-Time basis, suited for Mid-Senior Level candidates, within Marketing & Sales. Key details from listing: • Handle B2B customer inquiries, requests, and complaints. • Maintain strong and professional relationships with business clients. • Follow up on orders,…

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