مؤسسة بارتنرز تريد
Customer Support Representative
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Job Description
Monitor and evaluate sales calls across different branchesTrack and manage online leads and coordinate with the telemarketing teamContact customers to measure customer satisfaction (SSI)Prepare and review agents’ performance reportsEnsure accuracy and completeness of customer data on the CRM systemManage free maintenance processes and approvals
1–3 years of experience in Customer Service or a related fieldGood knowledge of social media platformsProficiency in Microsoft Office applicationsGood command of the English languageStrong communication and negotiation skillsDetail-oriented with strong organizational skills
Requirements & Qualifications
1–3 years of experience in Customer Service or a related fieldGood knowledge of social media platformsProficiency in Microsoft Office applicationsGood command of the English languageStrong communication and negotiation skillsDetail-oriented with strong organizational skills
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Support Representative" at ElSaba Group Co. located in Dakahlia on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Monitor and evaluate sales calls across different branchesTrack and manage online leads and coordinate with the telemarketing teamContact customers to measure…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Support Representative" and feature measurable achievements in the top third of your resume.
- Customize your cover note for Dakahlia: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in Dakahlia or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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