lanquez

Customer Support Specialist – Video Calls

lanquez
📍 التجمع الخامس Full-Time 💼 Senior Level (6-8 yrs) 🕐 1mo ago
💰 18,000 - 18,000 EGP
👁️ 0 views
📋 0 applicants

Job Description

We're hiring a Customer Support Specialist to join our New Cairo office on a permanent, full-time basis.

This is an in-office role, not remote.You'll be the voice of our brand on video calls, guiding customers through how to use our products, answering their questions, and making sure every interaction is smooth, confident, and professional.

Our customers are based in the UK, so your English needs to be outstanding — clear, natural, and comfortable at speed.Taking scheduled video calls with UK customers to walk them through product useAnswering questions clearly and calmly, adapting to different customer needsEnsuring customers leave every call confident and satisfiedLogging call outcomes and flagging any issues to the wider teamWorking HoursSunday to Thursday | 10:00 AM – 7:00 PM | 1-hour break includedLocationNew Cairo office — this is a permanent, in-office position only.

Exceptional spoken English — fluent, clear, and natural with a UK audienceConfident on camera — professional, warm, and well-presentedStrong communication skills; you can explain things simply without being condescendingReliable, punctual, and comfortable working in a structured office environmentPrevious customer-facing experience is a plus, but attitude and communication ability matter more

Requirements & Qualifications

Exceptional spoken English — fluent, clear, and natural with a UK audienceConfident on camera — professional, warm, and well-presentedStrong communication skills; you can explain things simply without being condescendingReliable, punctual, and comfortable working in a structured office environmentPrevious customer-facing experience is a plus, but attitude and communication ability matter more

EGjobank Analysis

Quick Role Summary

Opportunity as "Customer Support Specialist – Video Calls" at lanquez located in التجمع الخامس on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: We're hiring a Customer Support Specialist to join our New Cairo office on a permanent, full-time basis. This is an in-office role, not remote.You'll be the…

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Application Tips

  1. Tailor your CV headline to match "Customer Support Specialist – Video Calls" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for التجمع الخامس: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in التجمع الخامس or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
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