E Commerce Manager

E-Commerce Sales ManagerPosition SummaryWe are looking for a highly motivated and results-driven E-Commerce Sales Manager to lead and manage a sales team responsible for handling customer inquiries, converting leads into sales, and achieving monthly revenue targets.The sales process is conducted through a CRM-based communication system where all customer interactions, follow-ups, and sales activities are tracked and monitored.

The Sales Manager will be responsible for ensuring team accountability, maintaining high performance standards, and continuously improving conversion rates and customer experience.

Key ResponsibilitiesSales Team ManagementLead, supervise, and motivate the sales team on a daily basis.Monitor individual and team performance through CRM reports and dashboards.Conduct regular coaching, training, and performance evaluations.Ensure adherence to company sales processes and communication standards.Develop action plans to improve underperforming team members.Sales Performance & Revenue GrowthAchieve monthly sales and revenue targets.Monitor conversion rates and sales KPIs across the team.Analyze sales performance and identify opportunities for improvement.Ensure proper lead management and follow-up execution.Improve customer journey and sales efficiency.CRM Monitoring & ComplianceMonitor all sales conversations, activities, and follow-ups through the CRM system.Ensure every lead is handled according to company standards.Review communication quality and sales practices regularly.Maintain accurate records and reporting within the CRM.Enforce accountability and transparency across the sales team.Process ImprovementOptimize sales scripts and communication strategies.Identify bottlenecks in the sales process and implement solutions.Collaborate with marketing and operations teams to improve lead quality and customer experience.Recommend process improvements to increase efficiency and profitability.Reporting & AnalyticsPrepare daily, weekly, and monthly sales reports.Track key sales metrics and team productivity.Forecast sales performance and identify trends.Present recommendations based on performance data.Key Performance Indicators (KPIs)Monthly Sales RevenueTeam Conversion RateLead Response TimeFollow-up Compliance RateCRM Activity ComplianceCustomer Satisfaction ScoreSales Team ProductivityMonthly Target Achievement PercentageCompensationFixed salary.Performance-based incentives tied to team results and KPI achievement.

RequirementsMinimum 3 years of experience in sales management.Proven track record of leading and scaling sales teams.Strong experience in e-commerce, online sales, or CRM-based sales operations.Excellent leadership, coaching, and team management skills.Strong understanding of sales KPIs, conversion funnels, and performance management.Experience using CRM systems to monitor sales activities and team performance.Ability to analyze sales data and make data-driven decisions.Strong communication, negotiation, and problem-solving skills.Highly organized with excellent follow-up and accountability skills.Ability to work under pressure and consistently achieve targets.Proficiency in Microsoft Excel or Google Sheets.Experience in WhatsApp, Messenger, or chat-based sales environments is a plus.Experience hiring, training, and evaluating sales representatives is a plus.Bachelor's degree is preferred but not required for candidates with strong relevant experience.