E-commerce Operations Assistant

About the RoleWe are looking for a reliable and detail-oriented E-commerce Operations Assistant to support the daily operations of our growing modest fashion e-commerce brand.

This is a full-time remote position for someone who enjoys organisation, execution, and continuous improvement.

The role combines e-commerce operations, customer service, product management, and marketing support.

You will work closely with the management team to ensure that daily operations run smoothly while helping improve the customer experience and overall business performance.

Key ResponsibilitiesCreate and manage product listings on WooCommerceUpload and organise product images and contentOptimise product titles and descriptions for SEOMaintain website content and product informationProcess and manage customer ordersGenerate shipping labels and monitor shipmentsRespond to customer emails and enquiriesAssist with returns, exchanges, and order-related issuesCreate and send email marketing campaignsMaintain automated email flowsPerform basic photo editing and content preparationMaintain task tracking systems and operational reportsSupport product launches and collection updatesFollow structured workflows and daily planningAssist with additional business tasks when required Work StructureFull-time: 8 hours per dayFixed working hoursDaily reporting of tasks completed and issuesLong-term position MindsetWe are looking for someone who:Is reliable and consistentIs motivated by performance and business growthTakes ownership of their workWorks well in a team environmentCan follow structured processes with accuracyThis is a structured and serious role with clear expectations and long-term growth potential.

What We OfferFull-time remote positionLong-term career opportunityStable and growing companyClear processes and trainingPerformance-based growth opportunitiesSupportive team environment

2+ years of experience in e-commerce, operations, customer service, or a related fieldExperience working with WooCommerce, Shopify, or similar e-commerce platformsStrong attention to detail and accuracyExcellent organisational and time-management skillsAbility to manage multiple tasks and meet deadlinesComfortable working independently in a remote environmentBasic understanding of SEO and product page optimisationBasic knowledge of email marketing platformsExperience using Google Sheets and similar productivity toolsFamiliarity with Canva or basic photo editing toolsGood written English communication skillsReliable internet connection and suitable remote working environmentPositive attitude, willingness to learn, and strong sense of responsibility