WUZZUF

E-commerce Platforms Operations & Customer Experience Specialist

WUZZUF
📍 القاهرة Full-Time 💼 Senior Level (6-8 yrs) 🕐 3mo ago
👁️ 0 views
📋 0 applicants

Job Description

Job OverviewWe are looking for a highly skilled Operations Specialist to join our remote team.

This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management.

The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers.

Requirements & QualificationsExperience:Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and ExtraFamiliarity with Salla is a plusTechnical Skills:Strong experience in product listing and optimizationProficiency in Airtable or similar CRM systemsExperience using AI tools for drafting responses and reportsSolid understanding of return/warranty policies and seller account performance metricsLanguage & Communication:Excellent written communication skills in both Arabic and EnglishAbility to draft professional support emailsSoft Skills:High attention to detailAbility to manage multiple cases simultaneouslyStrong independent decision-makingHigh level of organization and self-discipline

Requirements & Qualifications

Requirements & QualificationsExperience:Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and ExtraFamiliarity with Salla is a plusTechnical Skills:Strong experience in product listing and optimizationProficiency in Airtable or similar CRM systemsExperience using AI tools for drafting responses and reportsSolid understanding of return/warranty policies and seller account performance metricsLanguage & Communication:Excellent written communication skills in both Arabic and EnglishAbility to draft professional support emailsSoft Skills:High attention to detailAbility to manage multiple cases simultaneouslyStrong independent decision-makingHigh level of organization and self-discipline

EGjobank Analysis

Quick Role Summary

Opportunity as "E-commerce Platforms Operations & Customer Experience Specialist" at WUZZUF located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: Job OverviewWe are looking for a highly skilled Operations Specialist to join our remote team. This role combines full operational management of e-commerce…

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